Tereos Açúcar e Energia S.A. is committed to ensuring digital accessibility for people with disabilities. We want everyone who visits tereosa.com to be able to perceive, understand, navigate, and interact with our content and services.
We treat accessibility as an ongoing effort. As we add pages, features, and third-party integrations, we review new work against established accessibility criteria before release.
This website aims to conform with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.
We assess conformance using a combination of automated testing (Lighthouse, axe-core), manual keyboard navigation reviews, screen reader spot checks, and responsive layout testing at up to 200% zoom.
Automated axe and Lighthouse accessibility checks run in our continuous integration pipeline on key public pages before each production release.
Partial conformance may apply to archived PDF documents or third-party embedded content that we do not fully control. Where we identify gaps, we document them below and work to remediate or provide alternatives.
The tereosa.com experience includes the following accessibility features:
This site is designed to work with current versions of major browsers including Chrome, Firefox, Safari, and Edge on desktop and mobile devices.
We test with common assistive technologies such as NVDA and VoiceOver. Older browsers or unsupported assistive technology combinations may not provide the full intended experience.
Despite our efforts, some areas may not yet be fully accessible:
If you encounter an accessibility barrier on tereosa.com, or need information in an alternative format, please contact us. We aim to acknowledge your message within two business days and provide a substantive response within five business days.
Email sales@tereosa.com with the page URL, a description of the issue, and your preferred contact method. Where possible, include the browser and assistive technology you are using.
You may also reach us through our Contact page by selecting a relevant department.
This section applies to users in the European Union and European Economic Area who wish to enforce their rights under the EU Web Accessibility Directive (Directive (EU) 2016/2102), the European Accessibility Act (Directive (EU) 2019/882) where applicable, and transposing national laws.
If you submit an accessibility complaint under section 6 and are not satisfied with our response within the stated timeframe, you may escalate the matter to the competent enforcement body or equality body in your EU Member State.
National contact points vary by country. The European Commission maintains a list of web accessibility enforcement procedures and monitoring bodies in Member States at https://digital-strategy.ec.europa.eu/en/policies/web-accessibility.
When contacting an enforcement body, please provide the page URL, a description of the barrier, the date of your complaint to us, and our reference or response if available. We cooperate in good faith with competent authorities.
Privacy and cookie practices that may affect your experience are described in our Privacy Policy and Cookie Policy.
